Terms & Conditions

1.1 Introduction

Welcome to Mothers Star Music Pvt. Ltd. ("we," "our," or "us"). By accessing or using our website at www.mothersstarmusic.com, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order or using our services. If you do not agree to these terms, please do not use our website.

1.2 About Us

Mothers Star Music Pvt. Ltd. is a retail store based in Nepal, specializing in musical instruments and related accessories. We serve customers across Nepal.

1.3 Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or have parental/guardian consent.
• You have the legal capacity to enter into a binding agreement.
• You will use our website only for lawful purposes.

1.4 Products and Pricing

All products listed on our website are subject to availability. We reserve the right to:

• Change product prices at any time without prior notice.
• Discontinue or modify any product at our discretion.
• Limit the quantities of any product available for purchase.

All prices are listed in Nepali Rupees (NPR) unless otherwise stated. Prices include applicable taxes where required by law.

1.5 Orders and Payment

When you place an order on our website:

• You are making an offer to purchase the selected products.
• We reserve the right to accept or reject any order.
• A confirmation email/message will be sent once your order is accepted.
• Payment must be completed before the order is dispatched.

We accept the following payment methods:

• E-Sewa
• Khalti
• Bank Transfer
• Cash on Delivery

1.6 Intellectual Property

All content available on this website, including but not limited to text, images, logos, graphics, product descriptions, designs, audio, video, and other materials, is owned by or licensed to Mothers Star Music Pvt. Ltd. and is protected under applicable copyright, trademark, and intellectual property laws of Nepal and applicable international treaties. Unauthorized reproduction, distribution, modification, transmission, display, or use of any content without prior written permission from Mothers Star Music Pvt. Ltd. is strictly prohibited.

1.7 Limitation of Liability

To the fullest extent permitted by law, Mothers Star Music Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our maximum liability to you shall not exceed the amount paid for the specific product giving rise to the claim.

1.8 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Nepal.

1.9 Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of our website after changes constitutes your acceptance of the revised terms.

1.10 Contact Us

For questions regarding these Terms and Conditions, please contact us at:

3.1 Overview

At Mothers Star Music Pvt. Ltd., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process as outlined below.

3.2 Return Eligibility

You may return a product within 7 days of delivery if:

• The product is in its original, unused condition.
• Original packaging, tags, and accessories are intact.
• The product is accompanied by the original receipt or order confirmation.
• The product is defective, damaged during shipping, or incorrect.

3.3 Non-Returnable Items

The following items cannot be returned:

• Products that have been used, assembled, or altered.
• Items damaged due to customer misuse or improper storage.
• Products without original packaging or missing accessories.
• Digital products or downloadable content (if applicable).
• Items purchased during clearance or final sale promotions.

3.4 How to Initiate a Return

To start a return, follow these steps:

• Contact us at info.mothersstarmusic@gmail.com or call our support number within 7 days of receiving your order.
• Provide your order number, a description of the issue, and photos if the item is damaged.
• Our team will review your request and respond within 2–3 business days.
• If approved, we will provide instructions for returning the item.

3.5 Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued via the original payment method (eSewa, Khalti, bank transfer, etc.).
• Shipping costs are non-refundable unless the return is due to our error.

3.6 Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us. Exchanges are subject to product availability.

3.7 Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund to you.