Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account: Name, email address, phone number, and password.
• Place an order: Billing address, shipping address, and payment information (processed securely).
• Contact us: Your message content and contact details.
• Subscribe to our newsletter: Your email address.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device type, pages visited, and the date and time of your visit.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations and shipping notifications.
• Create and manage your customer account.
• Respond to your comments, questions and customer service requests.
• Send promotional communications (only with your consent).
• Improve and personalize your shopping experience on our website.
• Monitor and analyze trends and usage to improve our website and services.
• Comply with legal obligations.

3. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data stored on your device.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Payment processors, shipping carriers, and IT service providers who assist in operating our website.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of our business assets.

All third-party service providers are required to protect your information and may not use it for any other purpose.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmission.
• Encrypted storage of passwords and sensitive data.
• Regular security audits and vulnerability assessments.
• Access controls limiting data access to authorised personnel only.

6. Your Rights

You have the following rights regarding your personal data:

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.